Our booking policy:

Once you’ve registered with us, all classes, courses and workshops must be pre-booked. Please arrive 5-10 minutes early to find a space, prepare yourself and notify your teacher of any injuries/operations/pregnancy. If you’re late, you may not be allowed into class.

Memberships are a great way to buy classes at a discounted rate, available to those who have committed to a semi-regular practice. These cannot be extended, refunded or transferred, so before committing to a discounted payment option, we recommend that you plan for and attend the paid number of sessions to get the most out of the discounted offer. Please bear in mind any studio closure dates when considering your purchase.

Spaces on our courses and workshops are limited and therefore must be pre-booked and pre-paid. Spaces are confirmed upon payment. Before committing to a course or workshop, please ensure you can attend the scheduled number of sessions to get the most out of the programme. We cannot offer refunds or rollovers for students who are unable to attend some or all of the classes on their course due to illness, work, family or other reasons. Thank you for your understanding.

Pre-booking weekly classes:

• Online bookings for in-studio classes can be made between 7 days and up to 30 minutes before the class begins. Bookings can be made via the Web or App only.
• To book online you must have a valid membership or pricing option.
• In-studio class bookings can be cancelled up to 6 hours before class starts without being charged.
• Live Online class bookings can be cancelled up to 30 minutes before class starts without being charged.
• Cancellations can only be made online; reception will not be able to make any cancellations to bookings made online.
• Early cancellations: cancelled more than 6 hours before the class (30 minutes for live-online), then the class will be credited back to your account. The place will be offered to a drop-in or waitlisted student
• Late cancellations: cancelled less than 6 hours before the class is not refundable. (30 minutes for live-online)
• Clients who have booked online are still required to sign-in at the studio before the class starts.
• Whitespace Yoga Ltd reserves the right to remove the option to book online from any clients who misuse the service.
• Purchases made online can only be refunded via the online store, to the card that was used to make the payment. Purchases made online cannot be returned to a client account.

Our cancellation policy:

Our cancellation windows are detailed in our Cancellation Policy.

In the event of Whitespace Studio Ltd or Whitespace Teacher Training Ltd cancelling an event: you will receive a full refund, or the option of being transferred to another workshop or a credit to your Whitespace Studio account.

In the event a customer cancels their place: provided you have notified us within the cancellation window (see below), you can receive a refund (less deposit or admin fee), or the option of being transferred to another workshop or a credit to your Whitespace account.

This cancellation policy is firm. Whitespace Studio reserves the right to amend this policy at its sole discretion. We regret no refund or transfer can be given outside of these terms, including if you are unable to attend due to illness, work, family or other reasons. Before committing to a course or event, please ensure you can attend the scheduled number of sessions to get the most out of the programme. See our full Cancellation Policy and frequently asked questions for more information.

Our payment system:

We require advanced payment for all classes, courses, privates and workshops. We currently only accept debit/credit card payments and payments through our Mindbody payment system.

Full Terms and Conditions for Whitespace Studio Ltd

The following Terms and Conditions have been prepared to help you make the most of Whitespace Studio Ltd. Please take a few moments to read them thoroughly.

THE STUDIO – Terms & Conditions of Use

1 Interpretation and Variation

1.1 In the Terms and Conditions the following definitions apply:

“WYL” means Whitespace Yoga Ltd.

“Member” means any person that has completed and submitted the registration form at Whitespace Yoga Ltd, and which registration has been accepted by WYL.

“Studio” means Whitespace Yoga Ltd, 5 St Pauls Court, Stony Stratford, Milton Keynes MK11 1LJ.

“Terms and Conditions” means these terms and conditions.

“Website” means www.whitespaceyoga.co.uk.

1.2 References in the Terms and Conditions to the singular will include the plural and vice versa and references to the masculine gender will include references to the feminine gender.

1.3 The Terms and Conditions are incorporated into the Registration Form.

1.4 WYL reserves the right to vary and revoke the Terms and Conditions from time to time which variation it may consider necessary or desirable for the regulation of the affairs of the studio and the conduct of members. Any such changes will be notified to members and, until revoked, are and will be binding for members.

1.5 The Terms and Conditions will be governed by the laws of England and subject to the exclusive jurisdiction of the English courts.

2 Retreats

2.1 Your retreat place is secured by paying the minimum non-refundable deposit as specified in the retreat description. 

2.2 The balance payment is due no later than the due date. If we do not receive your balance payment by this date we reserve the right to offer your place to someone else.

2.3 Bookings after the date the balance is due must be paid for “in full” at the time of booking.

2.4 If you have any health issues, please consult your doctor to ensure you are in a fit state to come on an activity holiday.
Whitespace Studio Ltd accepts no liability for loss, damage, injury or illness whilst you are on retreat with us, or for any travel costs to or from the retreat site.

2.5 We strongly recommend that you have your own travel insurance and a valid credit card  to cover any loss or injury, including repatriation if necessary.

2.6 We accept no responsibility for travel to and from the retreat apart from organised local transfers. 

3 Studio Opening Times

3.1 Details of class times may vary from time to time, including cancellations of individual classes. Class times will be published by the studio and will be available either at the studio or on the website.

3.2 Class size is limited, therefore entry is on a first come, first served basis. Places are not guaranteed.

3.3 Substitute teachers: we reserve the right find substitute teachers as replacements if needed, due to illness, travel, teacher unavailable or exceptional circumstances.

3.4 Late arrivals: we aim to start all of our classes on time. We reserve the right to refuse entry to students who arrive after the class has started. We recommend arriving early to avoid disruption.

4 Payments

4.1 All classes at Whitespace Studio are provided by a community of independent teachers of the highest standard. All payments for their classes and events are accepted by Whitespace Studio on behalf of the teacher.

4.2 Details of prices and refund policies are available on both our website and directly from the studio. These will also be detailed on your purchase receipt  – please make a note of these.

4.3 A member may not attend any class without first paying for the relevant class and entering themselves into a class.

4.4 Subject to any statutory right of cancellation, payments for classes, class passes, monthly subscription fees, gift certificates and annual payments are non-refundable and non-transferable unless otherwise stated in the Terms and Conditions. Refunds and credits if any, are made entirely within the discretion of WYL.

4.5 Information displayed on the website related to pricing and service availability is subject to change by WYL without notice.

4.6 Whitespace Yoga Ltd offers simple payment plans on selected events. These are not to be used in conjunction with any other offer or discount and is only available for the full price.
Example: 50% of the full price can be paid before the payment plan expiry date. This 50% payment is a non-refundable deposit and the remaining 50% will be automatically debited from the same payment method at a separate pre-determined date.

5 Memberships & Class Passes

5.1 Acceptance of a person as a member is at the absolute discretion of WYL.

5.2 WYL reserves the right to expel from the studio, suspend for a specific period or refuse to renew the membership of, any Member whose conduct is or may, in WYL’s reasonable opinion, be injurious to the character of the Studio, or which amounts to a breach of the Terms and Conditions, or where such expulsion is otherwise in the interests of the other members of the studio. Any members so expelled will forthwith cease to be members of the studio and will not be entitled to any refund for any period during which his membership is suspended.

5.3 Members must give their name to the front desk each time they take a class. Memberships and Class Passes are for the sole use of the member is not transferrable to another person (abuse will lead to forfeiture).

5.4 Memberships and Auto-renew Class Passes are activated on the date of purchase (unless stated otherwise) and cannot be post-dated. Class Passes without auto-renew are activated on the date of the first class booked.

5.5 Class Passes & Membership Packages are a great way to buy classes at a discounted rate, available to those who have committed to a regular practice. Once you have committed to a discounted deal, no refunds or pass extensions will be given. We recommend that you plan for and attend the paid number of sessions to get the most out of the discounted offer.

5.6 Class Passes & Membership Packages are not extended for studio closure days e.g. Bank Holidays. Please bear this in mind when making your next purchase, to make sure you can get the most out of the discounted offer.

5.7 By clicking “Place Order” via our Online Booking system you confirm you have read and accepted all of our terms and conditions.

5.8 Claiming discount on your membership using our refer-a-friend offer is only valid if the referred friend hasn’t used an active membership in the past 12 months. You must fill out the refer-a-friend form for you, or your friend, to claim discount.

5.9 Concession discount and introduction membership discounts cannot be claimed together.

5.10 Some memberships may include 1 free guest pass per month (where stated). This guest pass cannot be used for a student who currently has an active membership or class pass at Whitespace Yoga Ltd.

6 Limitation of Liability

6.1 Whitespace Yoga Ltd and its subsidiaries do not guarantee any particular class time, style or teacher, or item of equipment not being available for whatever reason. We reserve the right to make alterations to the classes, teachers and/or equipment, as well as to those ancillary facilities (e.g. toilets), provided to members, without notice or refund and in its absolute discretion. Whitespace Yoga Ltd will not be liable for any loss occasioned by such alterations, except insofar as such loss is by law incapable of exclusion.

6.2 It is the Members responsibility to ensure that they are capable of undergoing a routine of exercises provided by any programme which they follow, or class which they attend. Members accept the risk of injury from performing exercises and are advised to consult their doctor prior to beginning any class.

6.3 WYL and it’s employees accept no liability for loss, theft or damage to property belonging to, or brought onto or left outside of WYL premises by the member or any guest of a member.

6.4. Vehicles, bicycles and their contents, parked or locked up on or outside the premises are left at the owner’s risk and Whitespace Yoga Ltd will accept no liability for loss, damage or theft in respect thereof,

6.5 Members are liable for any damage caused to the studios. This includes (without any limitation) damage to the studio’s floors, walls, props or audio-visual system. You are responsible for informing reception if you notice anything unusual in the condition of the studio you are using before commencing your session.

7 Autopay Memberships

7.1 The provisions of this clause 7 shall only apply to Members that pay by monthly payments (“Autopay”) or Full Year Membership

7,2 There is a 10 day “cooling off” period for all Membership Package purchases. If you decide for any reason it’s not for you, we will simply cancel the membership and refund your first payment. Any classes taken to date will be charged and deducted on a drop-in basis. Requests to cancel must be received in writing and received by close of business no later than 10 days from the date of purchase.  All requests for a refund after that deadline will not be considered.

7.3 Members purchasing classes by Monthly Autopay will forfeit their membership if they fall behind in payment for more than 30 days.

7.4 Membership fees must be paid in accordance with the Terms and Conditions irrespective of whether or not the Member uses the Studio‘s facilities.

7.5 It is the responsibility of the Member to update WYL if any changes are made to their account or payment details that may affect monthly payments.

7.6 All Memberships auto-renew. It is the responsibility of the Member to cancel their Membership after the minimum term has expired. WYL cannot be held liable for any payments processed due to the failure of a Member to cancel.

7.7 Any time after the expiry of the Minimum Period, a Member may cancel their Membership by written request to the Studio Manager. Cancellation notice must be a minimum of 14 days before your next monthly payment is due. Partial refunds will not be given and monthly payments once billed are not eligible for cancellation or refund. Cancellations cannot be backdated. Please click here to cancel your membership.

7.8 Whitespace Yoga Ltd reserves the right to increase Membership fees at any time. Members paying by monthly autopay will be given no less than 20 days written notice of any increase in their payments.

7.9 Members who do not wish to accept a change proposed by WSYL to the Terms and Conditions or to pay an increase in any fees may cancel their Membership giving written notice to the Studio. The notice must be given before or within 14 days after the change to the Terms and Conditions or increase in subscription fees takes effect and must expire at the end of the relevant calendar month. The Member giving notice must continue to pay fees at the rate current immediately prior to any proposed increase until the end of such notice period.

7.10 Whitespace Yoga Ltd reserves the right to cancel any Membership Package, at any time, for any reason.

8 Fitness and Health

8.1 Members are advised not to undertake strenuous physical activities without first seeking medical advice if they have concerns over their physical condition. WYL reserves the right to refuse access to any Member if, in its absolute discretion, it considers the health of the individual or the wider community may be compromised by the use of such facilities.

8.2 Members with low/high blood pressure and/or cardiac irregularities should not attend class until they have written permission from their doctor. If there is any doubt, the Member should consult his doctor. Members must notify the Studio of any circumstances affecting their health, which may be exacerbated through continued use of the Studio.

8.3 Members are required to follow the instructions of the instructor at all times.

8.4 Members are required to inform a member of staff, if they incur injuries or conditions, after the initial information stated on their registration form.

8.5 When registering for classes, workshops and/or trainings with WYL , you agree to report any and all injuries immediately to your teacher. You further agree that all classes shall be undertaken by you at your sole risk and that WYL shall not be liable to me for any claims, demands, injuries, damages, actions or courses of action whatsoever, to your person or property arising out of or connecting with the use of the services and facilities of WYL by you or to the premises of WYL. Further, you do hereby forever release and discharge WYL from all claims, demands, injuries, damages, actions or courses of action, and from all acts of active or passive negligence on the part of WYL, its volunteers, agents, employees, teachers or contractors.

9 Use of Facilities

9.1 A Member is entitled to use the Studio’s facilities, provided always that the Studio may at any time without notice withdraw all or part of its facilities for any period or periods and with notice, where practicable, in connection with any cleaning, repair, alteration or maintenance work, or for reasons beyond the control of WYL.

9.2 Children under the age of 16 may only use the Studio and attend classes if accompanied by an adult. Unsupervised children 16 or under are not allowed in any area of the studio at any time except to use the bathroom.

9.3 The carpark at the rear of Whitespace Studio is owned by a private property company. It has limited spaces and is shared with other businesses, therefore car parking cannot be guaranteed at the studio. You are only entitled to use the St Pauls private car park whilst you are using Whitespace Studio facilities. Cars must be parked correctly in the car park, giving due attention and priority to disabled users. Cars are parked at the owners own risk. We do not accept liability for any loss or damage to vehicles or personal belongings.

10 Safety and Hygiene

10.1 While we take pride in the cleanliness of our studio and promote good, hygiene protocols, Whitespace Studio cannot be held liable for any infection, bacterial or virus related illness. Students are asked to take responsibility for any necessary personal hygiene standards to protect their health and choose to practice here at their own risk.

10.2 In the interests of safety and hygiene, no crockery or glass are permitted in the Studios. Only drinks in closed-top containers are permitted in the Studio. No pets (with the exception of guide dogs), are permitted in the Studio building or grounds. Members must not walk around the Studio barefoot if they have verrucas or similar foot complaints. Please wear socks or indoor flip-flops.

10.3 Members must use the main entrance to the Studio when entering or leaving the Studio. Fire exits, which are clearly marked, are there in the interests of safety and Members must not interfere with these exits for any reason.

10.4 In the event of a fire, Members are asked to make their way to the nearest available exit.

10.5 Members are required to use a suitable towel for personal hygiene where necessary.

10.6 For safety and security, for our Members and Staff, video recording is in operation.

10.7 You must not take photographs, recordings or videos of any other members or teachers without their express prior consent. We may ask you to stop taking photographs, recordings or videos and delete them as appropriate.

11 Personal Belongings & Conduct

11.1 Personal belongings are brought onto the Studio premises at the Member’s own risk and WSL does not accept liability for any loss or damage whatsoever to such items.

11.2 Abusive or threatening behaviour, language of a profane or discriminatory nature, or behaviour in contravention of our cultural policy will not be tolerated in any areas of the venue, or by email, phone or other forms of communication with our staff, teachers or management. Persons exhibiting such behaviour will be asked to leave the premises immediately. In this instance no refunds will be given. We reserve the right to place a ban on future entry for persons guilty of the what we consider to be inappropriate behaviour as outlined above.

12 Dress

12.1 Members are requested to wear a form of dress appropriate to the practice. We recommend that Members wear stretch pants or shorts with an inner lining and a T-shirt or sports top. Members should attend classes barefoot (subject to clause 10.1). Footwear should be removed in the reception area, before entry to the changing rooms or the Studio.

13 General

13.1 Account creation. You warrant that:

• The Personal Data which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
• You will notify us immediately of any changes to the Personal Data by updating these details on your online account.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. If this is found to be the case, Whitespace Studio has the right to refuse admission and in some cases, take appropriate legal action.

13.2 Members are required to give notice to WYL of any change of home address or email address. Failing such notice, all communications will be assumed to have been received by the Member.

13.3 WYL reserves the right to refuse admission to the Studio.

13.4 WYL may, if a Member so wishes, communicate with the Member by electronic mail (“email”). By providing an email address to WYL, the Member consents to receiving email communications from WYL, including notices pursuant to the Terms and Conditions. The Member also accepts the risk that email may not be a secure and confidential means of communication. WYL will not be liable for any loss or damage suffered as a result of communicating with a Member by email.

13.5 Members must at all times observe the Studio guidelines, which may be notified to them from time to time, and are requested to comply with any reasonable directions, which the management of the Studio may issue to ensure the smooth operation of the Studio, for the convenience of all Members.

14 Intellectual Property

14.1 Privacy Laws and Intellectual Property Laws prohibit you from making any recordings or photography during classes and events. Please respect this at all times.

14.2 We are the owner or the licensee of all intellectual property rights in our site, and in the material published or broadcast on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

14.3 The material published and broadcast on the site may not be downloaded or copied. You must not modify in any way any part of our site or the materials on it (including without limitation video content).

14.4 Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged. You agree not to distribute any part or parts of the website or any of the materials on it without our prior written permission.

14.5 You must not use any part of the materials on our site for commercial purposes without obtaining a license to do so from us or our licensors. You agree that you will only access the site and any materials posted on it for your own personal, non-commercial use.

14.6 You also agree not to use our site, social media platforms or any of the materials on it for the solicitation of business in the course of trade or in connection with a commercial enterprise. If you print off, copy or download or use any part of our site or any materials posted on our site, your right to use our site may cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

14.7. Members consent to having their photograph taken by Whitespace Yoga Ltd at any time whilst using our facilities. WYL reserves the right to use any such individual or group photographs of Members and/or guests for press or promotional purposes. If a Member specifically does not want their photograph used for such purposes then they must notify WYL in writing BEFORE photos are taken.

14.8 Any marketing, educational or other materials of this nature whatsoever produced by WYL in connection with the Studio and which are made available to Members at the Studio, will at all times remain the property of WYL and will be subject to the WYL’s copyright.

15 Company Information

15.1 Whitespace Yoga Ltd is incorporated in England and the company registration number is 7031347

15.2 Whitespace Yoga Ltd is registered at 5 St Pauls Court, Stony Stratford, Milton Keynes MK11 1LJ

15.3 Whitespace Yoga Ltd is VAT registered, with VAT Number: 121431958

Subsidiaries 

1. Whitespace Studio Limited, The Stable Yard, Vicarage Road, Stony Stratford, MK11 1BN
   Company No. 13277730
2. Whitespace Teacher Training Limited, The Stable Yard, Vicarage Road, Stony Stratford, MK11 1BN
   Company No. 13282683
3. Whitespace Cafe Limited, The Stable Yard, Vicarage Road, Stony Stratford, MK11 1BN
   Company No. 13286598